STOP DROWNING IN YOUR INBOX
START LEADING YOUR BUSINESS
The Grace & Boundaries Inbox Vault gives you 100+ scripts to handle any customer message in 5 minutes or less. Reclaim your time, manage difficult conversations with confidence, and finally build the business you were meant to lead.
Let me be honest, customer messages can eat up more time than we care to admit. I know, because I've been there too.
Before I built this system, I spent eight years in customer service, including a role as a Vacation Coordinator for an airline where I was responsible for over 1,800 employees. One of my key tasks was emailing employees who weren't on track to earn their full vacation time. At first, I wrote every single one of those emails from scratch. I told myself I wanted each message to be personal and accurate, but the process was a nightmare. It took me two to three full workdays to get through the list, and I was exhausted before I even finished.
Then, I made a leadership decision. Instead of operating like an employee in my own role, I created a single, thoughtful template that left room to personalize the details. Suddenly, a task that used to take three days was done in one.
That’s when I realized something powerful: having the right words ready to go isn’t lazy—it’s smart. It gives you time back and preserves your energy. It allows you to show up consistently, with grace and clarity, even on your busiest days. This one mindset shift could save you hours every single month, and it’s the first step toward becoming the leader of your business, not an operator chained to her inbox.
INSIDE THE COURSE
You're not dealing with 100 new problems—you're dealing with 10 problems showing up 100 times. An operator solves the same problem over and over; a leader builds a system to handle it.
The Grace & Boundaries Inbox Vault is the definitive communication system for business owners who are ready to stop being a reactive employee of their own inbox and start leading with calm, confident authority.
If you're tired of wasting hours rewriting replies, feeling emotionally drained by customer complaints, or second-guessing your tone every time you hit "send," this course was built for you. I'll show you how to handle any customer message—from refund requests to setting firm boundaries—in 5 minutes or less, without sacrificing the warmth and integrity of your brand.
This isn't just a collection of templates; it's a complete framework for transforming your communication from a source of stress into your greatest leadership asset.
Inside, you'll get:
The Grace & Boundaries Vault: Instant access to over 100 copy-and-paste scripts for the most common and difficult customer situations, designed to be personalized in under 60 seconds.
The Grace + Boundaries Formula: Learn the formula for blending kindness with clarity, so you can uphold your policies while making your customers feel seen and supported.
The Validate + Redirect Framework: Master the art of de-escalating emotionally charged conversations and handling complaints with unshakeable composure.
Your Leadership Operations Hub: We'll guide you step-by-step in building a permanent, scalable system for your replies, turning your newfound skills into an engine for freedom.
Stop letting your inbox dictate your day. It's time to reclaim your time, protect your peace, and get back to the visionary work of building your business.
ABOUT ME
Hey, I'm Kendall! A Christ-follower, blue-collar wife, and mama to four littles, I know what it’s like to build a business during nap times and after bedtime.
I basically grew up in customer service, first watching my mom and then spending eight years in the industry myself. I saw what worked, what didn’t, and how much time was being wasted on rewriting the same messages.
But it was as a Vacation Coordinator for an airline, responsible for 1,800 employees, that everything clicked. I was drowning, spending nearly three days on a task that, with one simple template, I could suddenly do in one.
After being home with my babies for the last five years, I felt a strong calling to help other women business owners who were facing that same overwhelm. I knew I had the key to help them get their time back.
With the Grace & Boundaries formula, I don't just give you scripts; I teach you the leadership mindset behind them. My mission is to give you the tools to systematize your communication so you can protect your peace, lead with unshakeable confidence, and finally get back to the visionary work that only you can do.
The Grace & Boundaries Promise
I am so confident that The Grace & Boundaries Inbox Vault scripts and course will transform how you manage your business communication that I want you to feel completely secure in your investment.
Here’s my promise to you: Dive into the course, use the frameworks, and put the scripts to the test for 30 days from the purchase date. If you go through the core lessons, personalize at least three scripts to fit your brand voice, and genuinely apply the Grace & Boundaries formula to your customer conversations and still don't feel more confident and in control of your inbox, simply reach out. Email your completed work to support@bradstreetandco.com within 30 days of purchase, and I will happily issue a full refund.
I'm not just selling you scripts; I'm committed to your transformation into a calm, confident leader.
FAQ
Will using scripts make me sound like a robot? Not at all! In fact, the goal is the exact opposite. I teach you how to personalize these scripts with your unique voice, signature phrases, and tone. Think of them as a strategic starting point for clarity, not a robotic final draft. The goal is to sound like you—just faster and with more confidence.
What if my business situation is unique? While every business is unique, the customer challenges are universal. The Vault covers the most common (and draining) situations business owners face: refunds, complaints, boundary-setting, shipping delays, and FAQs. More importantly, you'll learn the Grace & Boundaries framework, which can be adapted to virtually any scenario, giving you the tools to create your own scripts as your business grows.
Who is this course for? This course is for any business owner who communicates with customers and feels the weight of their inbox. It's perfect for service providers, course creators, coaches, and e-commerce owners who want to reclaim their time, set professional boundaries, and lead conversations with confidence instead of anxiety.
How long will it take to see results? The whole course audio is under two hours. So the moment you implement your first script, you can start reclaiming your time and reducing your stress in as little as an afternoon. The real, lasting transformation in your leadership and confidence will build as you continue to use the frameworks and systematize your replies.
How do I get access to the course? Immediately after your purchase is complete, you'll gain access on the "Thank you" page.
Is this a one-time payment? Yes! You pay once and get lifetime access to all the materials, including any future updates I make to the scripts and lessons. No subscriptions, no hidden fees.
What is your refund policy? I offer a 30-day Grace & Boundaries Promise. I am confident that if you do the work, you will see the results. If you go through the core lessons, implement the frameworks, and still don't feel more confident and in control, email your completed work to support@bradstreetandco.com within 30 days of purchase, and I will happily issue a full refund.